Terms of service

The agreement

These terms apply when your company opens a Clearahead account. Whoever accepts them confirms they can bind the company. If you have signed a separate order form with us, that document wins wherever the two disagree.

Your account

You are responsible for who you invite and what they do with their access. Tell us promptly if you think an account has been compromised and we will lock it while you sort it out.

One seat is one person. Seats are not shared between people, though you can reassign a seat when someone leaves.

What you keep

Your company owns the goals, constraints, actions, evidence and sessions it writes into Clearahead. We hold a licence to process them only so far as running the product requires.

We own the software, the interface and anything we build from aggregated, anonymised usage that cannot identify you or your company.

Paying for it

Plans are billed monthly or annually in advance. The 30-day trial needs no card and converts only if you ask it to.

Annual plans renew unless you tell us otherwise before the renewal date. Monthly plans can be cancelled at any time and run to the end of the paid month.

Prices are exclusive of VAT. We give 60 days’ notice before any price change affecting a renewal.

Availability and support

We aim for 99.9% monthly availability outside announced maintenance. If we fall materially short in a month, ask and we will credit that month’s fee.

Support is by email for every plan. Response times by plan are on the pricing page and, where you have one, in your order form.

Fair use

Liability

Neither side excludes liability for death, personal injury or fraud. Beyond that, our total liability in any twelve-month period is limited to the fees you paid us in that period, and neither side is liable for indirect or consequential loss.

Ending it

You can close your account at any time from settings. We can end the agreement on 30 days’ notice, or immediately for non-payment or a serious breach of fair use.

On termination your model stays available to export for 30 days, then it is deleted. These terms are governed by the law of England and Wales.